Privacy Policy — How 356juan Handles Your Personal Data

01Introduction

At 356juan, we understand that trusting an online platform with your personal information is a real decision that Filipino players make consciously. You're sharing your name, your mobile number, and in some cases your GCash account details — information that matters and that deserves careful handling. This Privacy Policy is our commitment to you about how we do that.

This policy is written to be readable by real people, not just lawyers. If there is any section that is unclear after reading, please contact the 356juan support team at support@356juan.net. We would rather answer a question than have a player feel uncertain about what happens to their data.

This policy covers all services provided under the 356juan brand at https://356juan.net, including casino games, sports betting, bingo rooms, and all supporting account, payment, and customer service functions.

02Who We Are — The 356juan Data Controller

356juan is the data controller responsible for the personal information collected through the https://356juan.net platform. As data controller, 356juan determines the purposes for which your personal data is collected and the means by which it is processed.

For all privacy-related queries, data access requests, or complaints, you can reach the 356juan Data Protection team at:

• Email: support@356juan.net
• Platform: https://356juan.net (live chat available 24/7 for logged-in players)

356juan operates its platform under applicable gaming licences and complies with data protection obligations under the Republic Act No. 10173, known as the Data Privacy Act of 2012 of the Philippines (DPA), and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC). Where players are located in other jurisdictions, 356juan also applies equivalent applicable data protection standards.

03What Personal Data 356juan Collects

The personal data that 356juan collects depends on how you interact with the platform. Here is a clear breakdown of the categories of information we collect and the context in which they are gathered:

356juan does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or medical information. If such information is incidentally shared during a support interaction, it is not recorded or processed for any purpose beyond resolving the immediate query.

04How 356juan Uses Your Personal Data

Every piece of data 356juan collects has a specific, legitimate purpose. Here is a plain-language explanation of why we use your information and what would happen if we could not:

• To operate your 356juan account — your identity and contact data are necessary to create, maintain, and secure your account. Without this, we cannot provide you with a personalised platform experience or protect your funds.
• To process deposits and withdrawals in PHP ₱ — financial data and identity verification are required to process your GCash, Maya, and bank transactions accurately and securely, and to return winnings to the correct registered account holder.
• To verify your identity (KYC) — gaming regulations and anti-money laundering laws require 356juan to verify that players are who they say they are. This protects both 356juan players and the integrity of the platform as a whole.
• To prevent fraud and protect platform security — technical data, transaction patterns, and identity data are analysed to detect unusual activity that may indicate fraud, account takeover, or money laundering. This directly protects all players on 356juan.
• To provide customer support — communication data enables our support team to understand your query history, verify your identity during a support interaction, and resolve issues efficiently.
• To personalise your experience — with your consent, transaction and preference data is used to tailor bonus offers, surface relevant game recommendations, and improve the overall 356juan platform experience for Filipino players.
• To comply with legal and regulatory obligations — gaming licence conditions, anti-money laundering regulations, and the Philippine Data Privacy Act of 2012 all impose specific data processing obligations that 356juan must fulfil.
• To send marketing communications — only where you have opted in, 356juan may contact you by email or SMS to inform you of promotions, new games, and platform updates. You can opt out at any time.

356juan does not use automated decision-making that produces legally binding or significantly impactful decisions about players, except where required by fraud detection systems and regulatory screening. Where such automated processing occurs and results in an action affecting your account, you have the right to request human review.

05Legal Basis for Processing Your Data

Under the Philippine Data Privacy Act of 2012 and applicable data protection principles, 356juan relies on the following legal bases for processing your personal information:

• Contract performance — processing necessary to deliver the 356juan gaming and betting services you signed up for, including account management, game participation, and payment processing.
• Legal obligation — processing required to comply with gaming licence conditions, anti-money laundering (AML) regulations, tax reporting obligations, and directions from the National Privacy Commission or other relevant regulatory authorities.
• Legitimate interests — processing for fraud prevention, platform security, and improving the 356juan service, where these interests are not overridden by your data protection rights.
• Consent — processing for marketing communications and non-essential personalisation features, which you can withdraw at any time via your account settings or by contacting support.

06When and How 356juan Shares Your Data

356juan does not sell, rent, or trade your personal information to any third party for their own commercial or marketing purposes. However, operating a licensed online gaming platform requires working with carefully vetted third-party service providers. Here is exactly who 356juan may share data with and why:

• Payment processors and e-wallet providers — GCash, Maya, GrabPay, and banking partners receive the minimum financial data necessary to process your deposits and withdrawals in PHP ₱. These providers have their own privacy policies and are required to handle your data in compliance with PCI DSS and applicable financial regulations.
• Identity verification providers — 356juan works with specialist KYC technology providers to verify identity documents submitted during account verification. These providers process your ID data solely for the purpose of returning a verification result and do not retain or use it for other purposes.
• Game software providers — where 356juan offers games developed by licensed third-party game studios, transaction data necessary to run the game (such as bet amounts and game outcomes) is shared with the relevant provider to enable gameplay. No unnecessary personal data is shared beyond what the game requires to function.
• Fraud detection and security services — 356juan uses specialist fraud detection tools that may process technical data (IP address, device fingerprint, behavioural signals) to identify suspicious activity. These tools operate under strict data processing agreements with 356juan.
• Legal authorities and regulators — 356juan will disclose personal data to law enforcement agencies, gaming regulators, or the National Privacy Commission when required by law, court order, or regulatory direction. 356juan will notify affected players of such disclosures where legally permitted to do so.
• Professional advisers — lawyers, auditors, and accountants who are bound by professional confidentiality obligations may access limited personal data in the course of providing services to 356juan.

All third parties that process personal data on behalf of 356juan are required to enter into data processing agreements that bind them to processing data only for the specified purpose, maintaining appropriate security measures, and complying with applicable data protection law.

07How Long 356juan Keeps Your Data

356juan retains your personal data for as long as necessary to fulfil the purposes described in this policy, subject to legal and regulatory minimum retention requirements. The key retention periods that apply to 356juan player data are:

• Account and identity data — retained for the duration of your active 356juan account plus a minimum of 5 years following account closure, as required by anti-money laundering regulations applicable to gaming operators.
• Transaction and financial data — deposit, withdrawal, and betting records in PHP ₱ are retained for a minimum of 5 years from the date of the transaction, consistent with financial record-keeping obligations under Philippine law.
• KYC verification data — identity document scans and verification records are retained for a minimum of 5 years following account closure or the last transaction, whichever is later.
• Customer support communications — support chat transcripts and email records are retained for 2 years from the date of the interaction, to allow for follow-up queries and dispute resolution.
• Marketing preferences and consent records — opt-in and opt-out records are retained for 3 years from the date the preference was last updated, to demonstrate compliance with consent requirements.
• Technical and log data — server logs and security monitoring data are retained for 12 months, after which they are securely deleted or anonymised.

When the applicable retention period expires, 356juan securely deletes or anonymises your personal data so that it can no longer be associated with you as an individual. Anonymised data (which cannot identify any individual) may be retained indefinitely for statistical analysis and platform improvement purposes.

08How 356juan Protects Your Personal Data

Protecting your personal information is a technical and organisational priority at 356juan. The security measures we maintain include:

• TLS 1.3 encryption — all data transmitted between your device and the 356juan platform is encrypted using current-generation transport layer security. This applies to account logins, game sessions, and financial transactions.
• Data encryption at rest — sensitive personal data stored in 356juan's systems — including identity verification records and financial account references — is encrypted using AES-256 encryption.
• Role-based access controls — internal access to player personal data is restricted to specific job functions and requires individual authentication. Support agents see only the data fields necessary for their role.
• Regular security audits — 356juan conducts periodic internal and third-party security assessments of the platform infrastructure to identify and address potential vulnerabilities before they can be exploited.
• Two-factor authentication (2FA) — 356juan offers 2FA for player accounts and requires it for all internal staff access to production systems containing personal data.
• Incident response procedures — 356juan maintains a documented data breach response plan. In the event of a breach that is likely to result in a risk to players, 356juan will notify affected players and the National Privacy Commission within the timeframes required by the Data Privacy Act of 2012.

09Cookies & Tracking Technologies

The 356juan platform uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences, maintain your logged-in session, and understand how Filipino players navigate and use the site.

You can manage cookie preferences through the cookie consent tool accessible from the 356juan platform footer. Note that disabling all non-essential cookies may affect the personalisation features and responsiveness of certain platform functions.

10Your Data Rights as a 356juan Player

Under the Philippine Data Privacy Act of 2012 and applicable data protection principles, you have the following rights regarding your personal data held by 356juan:

To exercise any of these rights, contact the 356juan Data Protection team at support@356juan.net with the subject line "Data Rights Request." Please include your registered name and mobile number so we can verify your identity before processing the request. 356juan will respond within 30 calendar days.

11Children's Privacy — Under 21 Policy

The 356juan platform is strictly for individuals who are 21 years of age or older. 356juan does not knowingly collect personal data from anyone under the age of 21, and the platform is not designed or intended for use by minors.

If 356juan discovers that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete all collected personal data, and — where legally required — notify the appropriate authorities. Any funds deposited by a minor will be returned to the originating payment method after deduction of any associated transaction processing costs.

If you are a parent or guardian and believe that a person under your care has created a 356juan account, please contact support@356juan.net immediately with the relevant account details so that we can take prompt action.

12International Data Transfers

The majority of 356juan's data processing infrastructure is located within or serves the Philippine market. However, some of the third-party service providers that 356juan works with — such as global payment processors, cloud hosting providers, and game software studios — may process data in countries outside the Philippines.

Where personal data is transferred outside the Philippines, 356juan ensures that appropriate safeguards are in place, which may include:

• Data processing agreements that incorporate standard contractual clauses equivalent to those recognised under the Philippine Data Privacy Act and its implementing rules.
• Transfer to countries or organisations that the National Privacy Commission has determined provide an adequate level of data protection.
• Binding corporate rules where data is shared within a group of companies that has received regulatory approval for such transfers.

If you would like more information about the specific safeguards 356juan has put in place for international data transfers, please contact the Data Protection team at support@356juan.net.

13Changes to This Privacy Policy

356juan may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or changes in applicable law. The "Last Updated" date at the top of this page will always show when the most recent revision was made.

For changes that materially affect how we handle your personal data or that reduce your privacy rights, 356juan will notify you by email to your registered address at least 14 days before the changes take effect. This gives you time to review the updated policy and, if you disagree with the changes, to close your account and withdraw your balance before they apply.

For minor clarifications, corrections of typographical errors, or administrative updates that do not affect your rights, 356juan may update this policy without advance notice. We recommend bookmarking this page and reviewing it periodically if you are an active 356juan player.

Your continued use of the 356juan platform after any policy update constitutes acceptance of the revised Privacy Policy.

14How to Contact 356juan About Privacy

The 356juan Data Protection team is available to answer any questions you have about this Privacy Policy, how your personal data is used, or how to exercise your data rights. Please reach us through any of the following channels:

• Email (Data Protection): support@356juan.net — subject line: "Privacy Query" or "Data Rights Request"
• Live Chat: Available 24/7 from the 356juan platform dashboard (login required for account-specific queries)
• Website: https://356juan.net

356juan aims to acknowledge all privacy queries within 48 hours and to provide a substantive response within 30 calendar days. For complex data access requests involving large volumes of data, 356juan may request a 30-day extension and will notify you of this extension within the initial response period.

If you wish to make a formal complaint about how 356juan has handled your personal data, please submit a written complaint to support@356juan.net with the subject line "Formal Privacy Complaint." 356juan will acknowledge receipt within 5 business days, investigate the complaint, and provide a written response within 30 calendar days.